{"id":8363,"date":"2024-09-25T15:48:17","date_gmt":"2024-09-25T13:48:17","guid":{"rendered":"https:\/\/www.veracash.com\/?page_id=8363"},"modified":"2025-01-09T17:44:30","modified_gmt":"2025-01-09T16:44:30","slug":"iso-9001","status":"publish","type":"page","link":"https:\/\/www.veracash.com\/fr\/qui-sommes-nous\/iso-9001","title":{"rendered":"ISO 9001"},"content":{"rendered":"

[vc_row row_height_percent=\u00a0\u00bb40″ back_color=\u00a0\u00bbcolor-135978″ overlay_alpha=\u00a0\u00bb50″ gutter_size=\u00a0\u00bb3″ column_width_percent=\u00a0\u00bb100″ shift_y=\u00a0\u00bb0″ z_index=\u00a0\u00bb0″ content_parallax=\u00a0\u00bb0″ uncode_shortcode_id=\u00a0\u00bb608695″ back_color_type=\u00a0\u00bbuncode-palette\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2″][uncode_breadcrumbs][vc_custom_heading heading_semantic=\u00a0\u00bbh1″ text_size=\u00a0\u00bbh1″ uncode_shortcode_id=\u00a0\u00bb826627″ subheading=\u00a0\u00bbVeracash a obtenu la certification ISO 9001, apr\u00e8s plusieurs mois de pr\u00e9paration. Cette reconnaissance internationale t\u00e9moigne de notre engagement envers la qualit\u00e9, la satisfaction de nos clients, et l’am\u00e9lioration continue de nos services. D\u00e9couvrez ce qu\u2019elle implique pour nos membres.\u00a0\u00bb]Veracash obtient la certification ISO 9001[\/vc_custom_heading][\/vc_column][vc_column column_width_percent=\u00a0\u00bb100″ position_vertical=\u00a0\u00bbmiddle\u00a0\u00bb gutter_size=\u00a0\u00bb3″ overlay_alpha=\u00a0\u00bb50″ shift_x=\u00a0\u00bb0″ shift_y=\u00a0\u00bb0″ shift_y_down=\u00a0\u00bb0″ z_index=\u00a0\u00bb0″ medium_width=\u00a0\u00bb0″ mobile_width=\u00a0\u00bb0″ width=\u00a0\u00bb1\/2″ uncode_shortcode_id=\u00a0\u00bb103658″][vc_single_image media=\u00a0\u00bb8373″ media_width_percent=\u00a0\u00bb55″ alignment=\u00a0\u00bbcenter\u00a0\u00bb uncode_shortcode_id=\u00a0\u00bb175797″][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/1″][vc_column_text uncode_shortcode_id=\u00a0\u00bb367017″]<\/p>\n

Qu\u2019est-ce que l\u2019ISO 9001 ?<\/h2>\n

L’ISO 9001:2015 (version r\u00e9vis\u00e9e de 2015) est une norme internationale qui d\u00e9finit les exigences pour un syst\u00e8me de management de la qualit\u00e9 (SMQ). Elle se concentre sur la satisfaction client, l’am\u00e9lioration continue des processus et l’efficacit\u00e9 organisationnelle. Pour obtenir cette certification, Veracash a \u00e9t\u00e9 audit\u00e9 en juin et juillet 2024, par l\u2019organisme mondial LRQA, sp\u00e9cialiste de la gestion des risques.<\/p>\n

Avec la certification ISO 9001, vous pouvez avoir la certitude que nos services respectent les normes internationales de qualit\u00e9, renfor\u00e7ant ainsi la confiance que vous placez dans l\u2019entreprise \u00e0 qui vous confiez votre \u00e9pargne.[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=\u00a0\u00bb0″ override_padding=\u00a0\u00bbyes\u00a0\u00bb h_padding=\u00a0\u00bb2″ top_padding=\u00a0\u00bb3″ bottom_padding=\u00a0\u00bb2″ overlay_alpha=\u00a0\u00bb50″ gutter_size=\u00a0\u00bb3″ column_width_percent=\u00a0\u00bb100″ shift_y=\u00a0\u00bb0″ z_index=\u00a0\u00bb0″ uncode_shortcode_id=\u00a0\u00bb196971″][vc_column column_width_percent=\u00a0\u00bb80″ position_vertical=\u00a0\u00bbmiddle\u00a0\u00bb gutter_size=\u00a0\u00bb3″ back_color=\u00a0\u00bbcolor-135978″ overlay_alpha=\u00a0\u00bb50″ radius=\u00a0\u00bbstd\u00a0\u00bb shift_x=\u00a0\u00bb0″ shift_y=\u00a0\u00bb0″ shift_y_down=\u00a0\u00bb0″ z_index=\u00a0\u00bb0″ medium_width=\u00a0\u00bb0″ mobile_width=\u00a0\u00bb0″ width=\u00a0\u00bb1\/1″ uncode_shortcode_id=\u00a0\u00bb211694″ back_color_type=\u00a0\u00bbuncode-palette\u00a0\u00bb][vc_row_inner][vc_column_inner column_width_percent=\u00a0\u00bb100″ gutter_size=\u00a0\u00bb3″ overlay_alpha=\u00a0\u00bb50″ shift_x=\u00a0\u00bb0″ shift_y=\u00a0\u00bb-4″ shift_y_down=\u00a0\u00bb0″ z_index=\u00a0\u00bb0″ medium_width=\u00a0\u00bb0″ mobile_width=\u00a0\u00bb0″ width=\u00a0\u00bb1\/1″ uncode_shortcode_id=\u00a0\u00bb654116″][vc_single_image media=\u00a0\u00bb7114″ media_width_percent=\u00a0\u00bb10″ media_ratio=\u00a0\u00bbone-one\u00a0\u00bb shape=\u00a0\u00bbimg-circle\u00a0\u00bb uncode_shortcode_id=\u00a0\u00bb139504″][\/vc_column_inner][\/vc_row_inner][vc_custom_heading heading_semantic=\u00a0\u00bbp\u00a0\u00bb text_size=\u00a0\u00bbh3″ uncode_shortcode_id=\u00a0\u00bb175192″]Chez Veracash, la qualit\u00e9 est un engagement quotidien, et l’obtention de la certification ISO 9001:2015 est bien plus qu’une simple validation de nos processus, c’est la reconnaissance de notre engagement \u00e0 offrir l’excellence \u00e0 nos clients. <\/em><\/p>\n

Ce certificat refl\u00e8te notre capacit\u00e9 \u00e0 structurer et am\u00e9liorer constamment nos m\u00e9thodes, tout en restant agiles et \u00e0 l’\u00e9coute des besoins du march\u00e9. <\/em><\/p>\n

C’est aussi un hommage \u00e0 l’implication de toutes nos \u00e9quipes, qui partagent cette ambition commune de d\u00e9livrer des services fiables, s\u00e9curis\u00e9s et r\u00e9actifs, bas\u00e9e sur des standards de qualit\u00e9 internationaux.<\/em><\/p>\n

Ce succ\u00e8s est une \u00e9tape cl\u00e9, mais surtout le d\u00e9but d’une \u00e8re d’am\u00e9lioration continue, dont nous nous engageons \u00e0 rester fid\u00e8les pour anticiper les d\u00e9fis de demain.<\/em>[\/vc_custom_heading][vc_column_text uncode_shortcode_id=\u00a0\u00bb105552″]\u2014 Ignacio SAINZ, Directeur d\u00e9l\u00e9gu\u00e9 de Veracash[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=\u00a0\u00bb0″ override_padding=\u00a0\u00bbyes\u00a0\u00bb h_padding=\u00a0\u00bb2″ top_padding=\u00a0\u00bb3″ bottom_padding=\u00a0\u00bb3″ overlay_alpha=\u00a0\u00bb50″ gutter_size=\u00a0\u00bb3″ column_width_percent=\u00a0\u00bb100″ shift_y=\u00a0\u00bb0″ z_index=\u00a0\u00bb0″ uncode_shortcode_id=\u00a0\u00bb171103″][vc_column column_width_percent=\u00a0\u00bb100″ gutter_size=\u00a0\u00bb3″ overlay_alpha=\u00a0\u00bb50″ shift_x=\u00a0\u00bb0″ shift_y=\u00a0\u00bb0″ shift_y_down=\u00a0\u00bb0″ z_index=\u00a0\u00bb0″ medium_width=\u00a0\u00bb0″ mobile_width=\u00a0\u00bb0″ width=\u00a0\u00bb1\/1″ uncode_shortcode_id=\u00a0\u00bb214253″][vc_custom_heading uncode_shortcode_id=\u00a0\u00bb151952″]Comment la norme ISO 9001 se mat\u00e9rialise chez Veracash ?[\/vc_custom_heading][vc_row_inner][vc_column_inner column_width_percent=\u00a0\u00bb100″ gutter_size=\u00a0\u00bb3″ expand_height=\u00a0\u00bbyes\u00a0\u00bb style=\u00a0\u00bbdark\u00a0\u00bb back_color=\u00a0\u00bbcolor-216272″ overlay_alpha=\u00a0\u00bb50″ radius=\u00a0\u00bbstd\u00a0\u00bb shift_x=\u00a0\u00bb0″ shift_y=\u00a0\u00bb0″ shift_y_down=\u00a0\u00bb0″ z_index=\u00a0\u00bb0″ medium_width=\u00a0\u00bb0″ mobile_width=\u00a0\u00bb0″ width=\u00a0\u00bb1\/3″ uncode_shortcode_id=\u00a0\u00bb204437″ back_color_type=\u00a0\u00bbuncode-palette\u00a0\u00bb][vc_custom_heading heading_semantic=\u00a0\u00bbh3″ uncode_shortcode_id=\u00a0\u00bb106544″ subheading=\u00a0\u00bbL’ISO 9001:2015 met l\u2019accent sur l’identification et la gestion des risques et opportunit\u00e9s. Cela nous permet de pr\u00e9voir et d’att\u00e9nuer les impacts potentiels sur la qualit\u00e9 de nos services.\u00a0\u00bb]Gestion des risques et des opportunit\u00e9s[\/vc_custom_heading][\/vc_column_inner][vc_column_inner column_width_percent=\u00a0\u00bb100″ gutter_size=\u00a0\u00bb3″ expand_height=\u00a0\u00bbyes\u00a0\u00bb style=\u00a0\u00bbdark\u00a0\u00bb back_color=\u00a0\u00bbcolor-216272″ overlay_alpha=\u00a0\u00bb50″ radius=\u00a0\u00bbstd\u00a0\u00bb shift_x=\u00a0\u00bb0″ shift_y=\u00a0\u00bb0″ shift_y_down=\u00a0\u00bb0″ z_index=\u00a0\u00bb0″ medium_width=\u00a0\u00bb0″ mobile_width=\u00a0\u00bb0″ width=\u00a0\u00bb1\/3″ uncode_shortcode_id=\u00a0\u00bb878938″ back_color_type=\u00a0\u00bbuncode-palette\u00a0\u00bb][vc_custom_heading heading_semantic=\u00a0\u00bbh3″ uncode_shortcode_id=\u00a0\u00bb198133″ subheading=\u00a0\u00bbLa norme insiste sur l’importance de l’engagement de la direction dans la gestion de la qualit\u00e9. Chez Veracash, cela se traduit par la cr\u00e9ation d\u2019une Politique de qualit\u00e9 dans laquelle la direction est activement impliqu\u00e9e.\u00a0\u00bb]Engagement du leadership[\/vc_custom_heading][\/vc_column_inner][vc_column_inner column_width_percent=\u00a0\u00bb100″ gutter_size=\u00a0\u00bb3″ expand_height=\u00a0\u00bbyes\u00a0\u00bb style=\u00a0\u00bbdark\u00a0\u00bb back_color=\u00a0\u00bbcolor-216272″ overlay_alpha=\u00a0\u00bb50″ radius=\u00a0\u00bbstd\u00a0\u00bb shift_x=\u00a0\u00bb0″ shift_y=\u00a0\u00bb0″ shift_y_down=\u00a0\u00bb0″ z_index=\u00a0\u00bb0″ medium_width=\u00a0\u00bb0″ mobile_width=\u00a0\u00bb0″ width=\u00a0\u00bb1\/3″ uncode_shortcode_id=\u00a0\u00bb418659″ back_color_type=\u00a0\u00bbuncode-palette\u00a0\u00bb][vc_custom_heading heading_semantic=\u00a0\u00bbh3″ uncode_shortcode_id=\u00a0\u00bb200484″ subheading=\u00a0\u00bbL’ISO 9001:2015 requiert une approche processus, o\u00f9 tous les aspects de l’entreprise sont vus comme un ensemble interconnect\u00e9. Chez Veracash, cela signifie que chaque \u00e9tape de notre service est optimis\u00e9e pour garantir la meilleure exp\u00e9rience possible pour nos membres.\u00a0\u00bb]Approche processus int\u00e9gr\u00e9e[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner column_width_percent=\u00a0\u00bb100″ gutter_size=\u00a0\u00bb3″ expand_height=\u00a0\u00bbyes\u00a0\u00bb style=\u00a0\u00bbdark\u00a0\u00bb back_color=\u00a0\u00bbcolor-216272″ overlay_alpha=\u00a0\u00bb50″ radius=\u00a0\u00bbstd\u00a0\u00bb shift_x=\u00a0\u00bb0″ shift_y=\u00a0\u00bb0″ shift_y_down=\u00a0\u00bb0″ z_index=\u00a0\u00bb0″ medium_width=\u00a0\u00bb0″ mobile_width=\u00a0\u00bb0″ width=\u00a0\u00bb1\/3″ uncode_shortcode_id=\u00a0\u00bb287817″ back_color_type=\u00a0\u00bbuncode-palette\u00a0\u00bb][vc_custom_heading heading_semantic=\u00a0\u00bbh3″ uncode_shortcode_id=\u00a0\u00bb424380″ subheading=\u00a0\u00bbLa norme encourage une \u00e9valuation r\u00e9guli\u00e8re des processus pour maintenir leur efficacit\u00e9 et leur pertinence. Veracash s’engage \u00e0 r\u00e9viser continuellement ses pratiques pour s’assurer que vous b\u00e9n\u00e9ficiez toujours du meilleur service possible.\u00a0\u00bb]Am\u00e9lioration continue[\/vc_custom_heading][\/vc_column_inner][vc_column_inner column_width_percent=\u00a0\u00bb100″ gutter_size=\u00a0\u00bb3″ expand_height=\u00a0\u00bbyes\u00a0\u00bb style=\u00a0\u00bbdark\u00a0\u00bb back_color=\u00a0\u00bbcolor-216272″ overlay_alpha=\u00a0\u00bb50″ radius=\u00a0\u00bbstd\u00a0\u00bb shift_x=\u00a0\u00bb0″ shift_y=\u00a0\u00bb0″ shift_y_down=\u00a0\u00bb0″ z_index=\u00a0\u00bb0″ medium_width=\u00a0\u00bb0″ mobile_width=\u00a0\u00bb0″ width=\u00a0\u00bb1\/3″ uncode_shortcode_id=\u00a0\u00bb119496″ back_color_type=\u00a0\u00bbuncode-palette\u00a0\u00bb][vc_custom_heading heading_semantic=\u00a0\u00bbh3″ uncode_shortcode_id=\u00a0\u00bb291618″ subheading=\u00a0\u00bbLa norme exige \u00e9galement que l’entreprise comprenne le contexte dans lequel elle op\u00e8re. Veracash tient compte des facteurs externes et internes pour adapter ses services aux besoins sp\u00e9cifiques de ses membres.\u00a0\u00bb]Compr\u00e9hension du contexte[\/vc_custom_heading][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=\u00a0\u00bb70″ gutter_size=\u00a0\u00bb3″ overlay_alpha=\u00a0\u00bb50″ shift_x=\u00a0\u00bb0″ shift_y=\u00a0\u00bb0″ shift_y_down=\u00a0\u00bb0″ z_index=\u00a0\u00bb0″ medium_width=\u00a0\u00bb0″ mobile_width=\u00a0\u00bb0″ width=\u00a0\u00bb1\/3″ uncode_shortcode_id=\u00a0\u00bb121513″][vc_single_image media=\u00a0\u00bb8370″ caption=\u00a0\u00bbyes\u00a0\u00bb media_width_percent=\u00a0\u00bb100″ uncode_shortcode_id=\u00a0\u00bb375801″][\/vc_column][vc_column column_width_percent=\u00a0\u00bb100″ position_vertical=\u00a0\u00bbmiddle\u00a0\u00bb gutter_size=\u00a0\u00bb3″ overlay_alpha=\u00a0\u00bb50″ shift_x=\u00a0\u00bb0″ shift_y=\u00a0\u00bb0″ shift_y_down=\u00a0\u00bb0″ z_index=\u00a0\u00bb0″ medium_width=\u00a0\u00bb0″ mobile_width=\u00a0\u00bb0″ width=\u00a0\u00bb2\/3″ uncode_shortcode_id=\u00a0\u00bb760078″][vc_column_text uncode_shortcode_id=\u00a0\u00bb959332″]<\/p>\n

Les trois piliers de notre politique qualit\u00e9<\/h2>\n

1. Satisfaction Client<\/strong> : nous pla\u00e7ons nos clients au c\u0153ur de nos pr\u00e9occupations : de l\u2019anticipation de ses besoins jusqu\u2019\u00e0 la fourniture du service irr\u00e9prochable en termes de qualit\u00e9, s\u00e9curit\u00e9, d\u00e9lais et positionnement qualit\u00e9\/prix.<\/p>\n

2. P\u00e9rennisation du Personnel et am\u00e9lioration de ses comp\u00e9tences<\/strong> : s\u00e9lectionner les talents d\u2019aujourd\u2019hui et de demain, partager et d\u00e9velopper leurs connaissances et comp\u00e9tences par des investissements r\u00e9guliers dans leurs formations, impliquer l\u2019ensemble du personnel, depuis la direction jusqu\u2019\u00e0 l\u2019op\u00e9rateur, en respectant scrupuleusement les r\u00e8gles de travail et de s\u00e9curit\u00e9 et en \u00e9tant force de proposition dans le cadre de l\u2019am\u00e9lioration continue.<\/p>\n

3. P\u00e9rennisation de la Soci\u00e9t\u00e9 par l\u2019am\u00e9lioration continue<\/strong> : en pilotant notre marge, en maintenant une infrastructure informatique et op\u00e9rationnelle s\u00e9curis\u00e9e et rationnelle, en s\u2019assurant de la mise \u00e0 disposition des ressources humaines et organisationnelles pour \u00e9viter la moindre d\u00e9rive, et en restant \u00e0 la pointe de l\u2019innovation dans notre secteur.[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=\u00a0\u00bb0″ override_padding=\u00a0\u00bbyes\u00a0\u00bb h_padding=\u00a0\u00bb2″ top_padding=\u00a0\u00bb4″ bottom_padding=\u00a0\u00bb2″ overlay_alpha=\u00a0\u00bb50″ gutter_size=\u00a0\u00bb3″ column_width_percent=\u00a0\u00bb100″ shift_y=\u00a0\u00bb0″ z_index=\u00a0\u00bb0″ uncode_shortcode_id=\u00a0\u00bb102573″][vc_column column_width_percent=\u00a0\u00bb80″ position_vertical=\u00a0\u00bbmiddle\u00a0\u00bb gutter_size=\u00a0\u00bb3″ back_color=\u00a0\u00bbcolor-135978″ overlay_alpha=\u00a0\u00bb50″ radius=\u00a0\u00bbstd\u00a0\u00bb shift_x=\u00a0\u00bb0″ shift_y=\u00a0\u00bb0″ shift_y_down=\u00a0\u00bb0″ z_index=\u00a0\u00bb0″ medium_width=\u00a0\u00bb0″ mobile_width=\u00a0\u00bb0″ width=\u00a0\u00bb1\/1″ uncode_shortcode_id=\u00a0\u00bb190206″ back_color_type=\u00a0\u00bbuncode-palette\u00a0\u00bb][vc_row_inner][vc_column_inner column_width_percent=\u00a0\u00bb100″ gutter_size=\u00a0\u00bb3″ overlay_alpha=\u00a0\u00bb50″ shift_x=\u00a0\u00bb0″ shift_y=\u00a0\u00bb-4″ shift_y_down=\u00a0\u00bb0″ z_index=\u00a0\u00bb0″ medium_width=\u00a0\u00bb0″ mobile_width=\u00a0\u00bb0″ width=\u00a0\u00bb1\/1″ uncode_shortcode_id=\u00a0\u00bb654116″][vc_single_image media=\u00a0\u00bb8396″ media_width_percent=\u00a0\u00bb10″ media_ratio=\u00a0\u00bbone-one\u00a0\u00bb shape=\u00a0\u00bbimg-circle\u00a0\u00bb uncode_shortcode_id=\u00a0\u00bb308043″][\/vc_column_inner][\/vc_row_inner][vc_custom_heading heading_semantic=\u00a0\u00bbp\u00a0\u00bb text_size=\u00a0\u00bbh3″ uncode_shortcode_id=\u00a0\u00bb154720″]Aux c\u00f4t\u00e9s de Veracash, c’est tout le groupe AuCOFFRE qui s’engage aupr\u00e8s de ses membres utilisateurs. L’enjeu qualit\u00e9 est un leitmotiv de nos actions depuis nos d\u00e9buts en 2009. Cette certification ISO 9001:2015 pour Veracash rejoint celle d’AuCOFFRE acquise en 2022 et atteste, au passage, de la robustesse de la strat\u00e9gie du groupe \u00e0 s’inscrire dans le temps long.<\/em>[\/vc_custom_heading][vc_column_text uncode_shortcode_id=\u00a0\u00bb153299″]\u2014 Jean-Fran\u00e7ois FAURE, Fondateur et CEO de Veracash[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row row_height_percent=\u00a0\u00bb40″ back_color=\u00a0\u00bbcolor-135978″ overlay_alpha=\u00a0\u00bb50″ gutter_size=\u00a0\u00bb3″ column_width_percent=\u00a0\u00bb100″ shift_y=\u00a0\u00bb0″ z_index=\u00a0\u00bb0″ content_parallax=\u00a0\u00bb0″ uncode_shortcode_id=\u00a0\u00bb608695″ back_color_type=\u00a0\u00bbuncode-palette\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2″][uncode_breadcrumbs][vc_custom_heading heading_semantic=\u00a0\u00bbh1″ text_size=\u00a0\u00bbh1″ uncode_shortcode_id=\u00a0\u00bb826627″ subheading=\u00a0\u00bbVeracash a obtenu la certification […]<\/p>\n","protected":false},"author":2,"featured_media":8373,"parent":4131,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-8363","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nVeracash a obtenu la certification ISO 9001<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment 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